Words Matter

Advice on Communicating (Learned the Hard Way)

A Simple Way to Deal With Stage Fright (That You’ve Never Heard Before) — 01/28/2015

A Simple Way to Deal With Stage Fright (That You’ve Never Heard Before)

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I’ll say something stupid. I won’t be able to speak. They’re going to hate me. I’m about to make a fool of myself. Having to speak in public, especially in front of our colleagues at work, can cause many of us crippling stress and terror.

And sometimes that terror is so debilitating that it wrecks our performance. “Good Matthew, everyone. My name is afternoon.”

But no one – not even the most terrified of public speaking – should have to suffer from stage fright. The most effective cure I’ve found might also be the simplest: a positive and relaxed conversation just prior to the public talk.

According to a well-known principle in sales, the best time to make a sales call is right after you’ve made a sale. Why? Confidence.

A salesman will be at his sharpest and most articulate when he’s fresh off of a successful sale – because then he can relax and just have a positive conversation with his prospect, without giving off any indication that he’s desperate or unsure of himself. That confidence comes across, and it will put his prospect at ease as well – which in turn will make the salesman even more comfortable during the sales call.

And that leads to a principle similar to the sales strategy: the best time to give a public talk is right after you’ve had a great private talk.

Imagine the scenario. You’re about to give a presentation to your agency’s senior management. You stand just outside the door to the conference room, waiting, while a colleague introduces you to the attendees. You stand there, alone, silent, listening to your introduction, maybe pacing a little, just waiting to walk into the room.

Even if you’re outgoing and generally comfortable speaking in public, that doesn’t sound like a fun moment, does it? And how relaxed will you feel – and look – walking in?

Now imagine you’re about to give the same talk, but this time you’re in the hallway with a close friend, chatting. You make a joke; she laughs. She says something witty; you laugh. Then as you hear your cue and head in, she wishes you good luck. You walk into the room smiling – a genuine smile rather than one you’d otherwise have to force. You feel good about that conversation, and you’re probably more relaxed because of it.

Of course, you can’t always bring a friend or colleague to chat backstage with you or wait with you in the hallway before you give a speech. That’s okay. If you know you’ll have to speak in a meeting later in the afternoon, maybe you can arrange to have lunch with a good friend. The key is simply to have a positive, uplifting conversation as close as possible in time before your public talk.

Even if you’re not afraid of standing in front of a group and giving a talk, this strategy can still help you improve your public speaking. When you’re relaxed, you’re more likely to be fluid and articulate in your speech, more dynamic and engaging in your presentation, and more able to think fast on your feet and respond to unexpected moments.

In the broad way I’m defining the concept, all of us have to do some “public speaking” in our careers. We have to give an update in a department meeting. We have to introduce ourselves to our new team after a transfer. We have to give a training session to new staff members. When you’re called on to do these sorts of talks in front of people, it’s a great idea to grab a close colleague or friend just before the spotlight is turned on you – and enjoy a relaxed, upbeat and confidence-inspiring chat.

“Thank for your time you. Nightgood.”

The Ugly Side Effect of Tracking Your Accomplishments — 01/21/2015

The Ugly Side Effect of Tracking Your Accomplishments

Now that we’ve officially reached late January, I’m rushing to come up with a new set of New Year’s Resolutions. It’s my annual second chance after breaking every resolution in my first set, which I did this year by January 8.

(Note to self: Top 2016 resolution should be not to smoke all year. Because I’m not a smoker, this should be an easy win.)

So here’s one resolution I’m going to try, and which you might want to consider as well: Stop tracking your accomplishments.

Don’t get me wrong. It’s great to step back every so often, take stock of the things you’ve accomplished, and enjoy that moment. Go ahead and recap the successes you’ve had at work, creative projects you’ve tackled, things you’ve gotten done around the house, time you’ve spent with the kids — that sort of thing. My wife and I have an informal “year-end recap” ritual like this every December. It’s fun.

But I’m talking about something different: Tracking your accomplishments as you go, making scorekeeping a part of the process. This could be a bad idea. Here’s why.

A few years ago, I read what sounded like a brilliant suggestion in a book I still recommend, called The Little Guide to Your Well-Read Life. The author, Steven Leveen, is the guy who founded Levenger, which sells high-end work accessories like leather journals and fancy pens.

Leveen argues in the book that one way to push yourself to read more is to keep track of every book you read — to keep a journal (hmm, maybe one you could buy at Levenger) where you write down each book after you’ve finished reading it.

I took Leveen’s advice starting about 10 years ago, and sure enough, for the next few years I found myself reading a lot more books. I’d count up my books-read total at the end of the year, and the number — sometimes 30 books, sometimes 75 — was a big source of pride for me.

I even got a little adrenaline rush every time I finished a book, because I could head over to my journal and write it down — to add it to my “score.”

But then I noticed a few things about the process that troubled me:

  • I was reading articles less often. After all, they didn’t count in my book tally, and they were taking away from my book-reading time, which would hurt my score.
  • I wouldn’t start a book I wasn’t sure I would finish.
  • I actually looked for shorter books. Not books I’d enjoy or that could teach me new things. Just books with fewer pages or a lower word-count.
  • And I wouldn’t re-read books, even the ones that I really enjoyed or found interesting the first time. Those wouldn’t count toward my score, either.

In other words, my scorekeeping was actually undermining the very reasons I wanted to read in the first place: to learn new things, to get exposed to different ideas, to go back and enjoy my favorite books.

So this year, I’m going to scrap the scorekeeping altogether. I’ll read when I can, when I find a book that moves me (no matter its length), and if I feel like re-reading it I’ll do that too, without the guilt that it won’t “count” the second time.

Taking note of your accomplishments is a great practice. But I’m not sure identifying yourself with your accomplishments, and the constant pressure that comes with it, is as healthy.